Request a Demo

Interested in seeing a demo?

Fill out the following information (please ensure you provide some detail on the problem you are looking to solve or the Messagepoint product you are interested in).

AI Assisted Authoring

AI-powered content optimization for customer communications – powered by MARCIE

Marcie Hero v1 Marcie Hero v1

Create better content, effortlessly.

Messagepoint Assisted Authoring harnesses the power of AI through Messagepoint’s AI engine, MARCIE help you analyze, optimize and translate your content faster than ever before. AI acts as an intelligent assistant—supporting content authors with insights and recommendations—while you remain in complete control of the final message. Assisted Authoring is available to users of the Messagepoint platform and Rationalizer, Messagepoint’s solution for accelerating the migration of content from legacy systems and formats to modern environments.

 

Benefits of managing translation in Messagepoint

  • Translate content 20x faster
  • Optimize content for plain language, sentiment, or brand alignment 14x faster
  • Summarize content for digital channels 5x faster
  • Reduce content under management by 70%
understand content at scale

Understand your content at scale

Gain powerful insights into the reading level, sentiment, brand adherence of your content and identify where similar and duplicate content exists with dashboards and reports that give you detailed, actionable insights into your entire corpus of communications.

Drive customer understanding with plain language

Align your communications with ISO plain language principals to deliver clearer, easier to understand communications. Optimizations include removing technical jargon and acronyms, using clear and concise language, and restructuring content to ensure important information doesn’t get missed.

Accelerate translation while improving accuracy

Generate accurate translations into 60+ languages in second using integrated AI translation. Use AI Accuracy checks to validate that the meaning and structure of your translated content is consistent across all language versions.

Learn more

Optimize content for reading levels to reach more customers

Analyze content using Flesch-Kincaid Grade Level scoring to quickly identify communications that are too complex for your audience. Assisted Authoring provides AI-generated rewrite suggestions that preserve meaning while revising content toa specified reading level.

Generate channel-specific content renditions

Receive AI-driven recommendations to summarize and reduce content to a specified length without compromising meaning. This accelerates the creation of channel-appropriate renditions for email, SMS, mobile apps, and other digital channels where shorter-form communication is essential.

Drive consistency and compliance with brand standards

Using your configurable brand profile, MARCIE detects content that is out of compliance with your brand guidelines—such as restricted terms, legal marks, sentence length, or formatting standards—ensuring consistency across all communications and channels.

Ensure the right sentiment is communicated, always

Identify negative or misaligned sentiment that may prevent your content from connecting with customers. Assisted Authoring flags sentiment outliers and provides rewrite suggestions that preserve meaning while conveying a more appropriate or positive tone.

Featured resources

MORE RESOURCES
What Is CCM
Articles

What is CCM? Understanding Customer Communications Management Software

What is CCM? Customer communications is a general term that refers to many different types of communications across…

Read the Article
Aspire Leaderboard 2025 CCM Leader
Articles

2025 Aspire CCM Leaderboard

Messagepoint was recognized as a Leader in the 2025 Aspire CCM-CXM Technology Vendors Leaderboard for the seventh consecutive…

Read the whitepaper
FI Top5 FS ebook 1@1x 1
eBooks & Whitepapers

Top 5 Ways Messagepoint Maximizes Speed and Efficiency in Financial Services Customer Communications

In today’s hyper-connected world, the financial services sector faces unprecedented challenges in managing customer communications. Empowered customers now…

Read the whitepaper
MORE RESOURCES

Request More Information

Interested in learning more about Messagepoint?  Let us know how we can help.