Articles by Ed Worsfold Messagepoint

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BACKGROUND: The Pressure of Annual CMS Updates for a Lean Team ATRIO Health Plans is a Medicare Advantage…

Enterprise software has aimed to remove friction, reduce reliance on technical resources, and put more control in the…

J.D. Power’s 2025 U.S. Mortgage Servicer Satisfaction Study reveals a widening gap in borrower satisfaction between mortgage origination…

Borrower confusion comes at great cost. J.D. Power’s 2025 study shows servicer satisfaction at 596/1,000—131 points below that…

Building Societies rightly pride themselves on member experience and service quality. Yet many mortgage administration teams still struggle…

Toronto, ON and New York, NY, August 11, 2025 – Messagepoint, a leading customer communications management (CCM) solutions…

Background: Increasing complexity due to growth by acquisition The Annual Enrollment Period (AEP) is a critical time when…

For decades, Building Societies have outsourced the management (layouts, updating, and distribution) of their mortgage servicing communications to…

Prestigious International Annual Awards Program Honors Standout AI Companies & Solutions LOS ANGELES, Calif., June 25, 2025 –…

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