Articles by Ed Worsfold Messagepoint

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J.D. Power’s 2025 U.S. Mortgage Servicer Satisfaction Study reveals a widening gap in borrower satisfaction between mortgage origination…

Borrower confusion comes at great cost. J.D. Power’s 2025 study shows servicer satisfaction at 596/1,000—131 points below that…

Building Societies rightly pride themselves on member experience and service quality. Yet many mortgage administration teams still struggle…

Toronto, ON and New York, NY, August 11, 2025 – Messagepoint, a leading customer communications management (CCM) solutions…

Background: Increasing complexity due to growth by acquisition The Annual Enrollment Period (AEP) is a critical time when…

For decades, Building Societies have outsourced the management (layouts, updating, and distribution) of their mortgage servicing communications to…

Prestigious International Annual Awards Program Honors Standout AI Companies & Solutions LOS ANGELES, Calif., June 25, 2025 –…

TORONTO, June 20, 2025 – Messagepoint announced today the appointment of Jen Trewick in the role of director,…

For many of UK’s Building Societies, creating and updating mortgage communications takes far too long and costs too…

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